Wolfline - Frequently Asked Questions (FAQs)
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FAQs
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FAQs
Service Questions
Information Questions
Q:
How can I receive up to date info on detours for the Wolfline?
When there is a change in service we post up-to-date information
on our Web site, under the "News
and Announcements" and Wolfline Facebook
page - NCSU Wolfline, and the Wolfline listserv Join
now. The quickest way to get up-to-the minute information- is to check out TVS
website (shows real-time location of buses), Text, or Mobile.
Q:
Does the Wolfline offer transportation to NC State Athletic Events?
Route 6 Carter Finley travels to Carter-Finley Stadium every 15
minutes during peak times and approximately every 30 minutes until
10 p.m. on days when school and exams are in session.
Red Terror Transit provides service
to and from home football and basketball games. Schedules
are updated and posted on the main Wolfline page and Wolfline's
Facebook page.
Q: Can Wolfline buses be chartered for events?
For details regarding chartering Wolfline vehicles
for University-affiliated events, please contact the Wolfline Transit Manager
513-7400.
Q:
How can I figure out when the bus comes to my stop?
The bus route timetables (fall-spring
) are on our Web site and can be downloaded (updated each semester).
Take a look at a timetable. You'll see that space does not permit
the listing of departure times for every stop on the timetable.
The timetable picks 3 - 5 bus stops on each route, and lists bus
departure times for each of these stops. These bus stops named on
the timetables are called time points. They are shown with a Wolfpack
red with a black insert circle on the route maps. The rest of the
bus stops are shown with a solid red circle on the route maps.
To find out when the bus leaves from your particular stop, look
at the map and note the two closest time points on either side of
your bus stop. Note the departure time listed for these time points.
Then estimate when the bus will get to your stop, based on where
your stop is located between those two time points.
You can also
use the Transit Visualization
System™ (TVS) to see the location of your bus in "real
time"! You can use the slide on the right side of the page to zoom
in and out on the map. To move the map across the page, just click,
hold, and drag it right, left, up, or down.
People with low vision or blindness can call NCSU Transportation
at 919-515-3424 for assistance in utilitizing the transit visualization
system (TVS) which provides real-time bus locations along all Wolfline
routes.
Q:
Who can ride the Wolfline?
Wolfline is open to the public.
Q:
What if I am not satisfied with the bus service?
We attempt to offer the best possible service for the lowest cost.
We constantly strive to improve service and your feedback is a very
important. Please share service concerns or suggestions for improvements.
Visit the Feedback
via e-mail, call 919-515-WOLF to leave a message or speak directly to
the Wolfline transit manager at 919-513-7400.
Q:
Do you really take my complaints seriously?
We take your complaints and suggestions very seriously and take
pride in the Wolfline and want it to operate safely and efficiently.
We endeavor to make wise use of your transit dollars to maximize
service. We work diligently to investigate all comments and complaints
and make adjustments in service where possible. Expect a response
within 48 hours of your call or e-mail.
Q:
Why doesn't the Wolfline come to my apartment complex when it's
so close to campus?
The student transit fee pays for the majority of service, although
other funding sources also contribute. Wolfline provides:
- Transportation around Main Campus
- Transportation to and from free park & ride lots
- Transportation to and from official University Housing (such
as Avent Ferry Complex or E.S. King Village)
- Transportation to and from outlying campuses like Centennial
Biomedical Campus and Centennial Campus
- Transportation for the general public living in privately-owned
housing located along city streets traveled by Wolfline buses
connecting the areas listed above
- Shuttle service around Centennial Campus and a few neighborhoods along the loop route.
Unless privately-owned apartments are located on the way to or
from these areas, city or regional service may be the only transit
option.
Unless buses are functioning as listed above, buses do not travel
more than approximately one mile from campus. The exceptions are
the routes serving Avent Ferry complex, Centennial Campus, Rt. 6
Carter Finley and Rt. 4 Westgrove.
Q:
Can another bus be added to my route to cut down on full buses?
A full bus is defined as one which is at maximum capicity including
standing room only. The average 40' bus has a passenger capacity
of approximately 65 passengers and a 30' bus has a capacity of approximately
45 passengers.
Student tuition fees fund the majority of Wolfline service. The shortfall is allocated from parking permit revenues. More
services equates to higher operating costs. We attempt to adjust
or shift service resources, rather then add vehicles. But, if enrollment
statistics or our passenger counts indicate a problem that minor
adjustments will not fix, we will request an increase in the student
transit fee and do what's necessary in order to ensure service quality.
Q:
How do I pursue a change in the Wolfline service?
Call 919-515-WOLF, or e-mail.
The Student Senate votes on major changes or additions to our service,
so we encourge students to communicate and advocate needs to their
student senator.
Q:
What if I miss the bus?
Please plan ahead during peak service times; catch an earlier
bus rather than cut it too close. We do experience full buses during
peak class times. It's also a good idea to familiarize yourself
with all the all Wolfline routes - often catching a bus from another
route is an option. For example, Rt. 2 and Rt. 7 (Rt. 5 Varsity - short walk to Varsity Drive bus stop) all serve
the Wolf Village area. If you miss the bus while on
campus propertyand feel unsafe for any reason, you may call Campus Police
919-513-0000 and request a Safety Escort.
Q:
Does the Wolfline run on the weekends?
Yes. Werewolf weekend service operates during weekend evenings
beginning at approximately 6 p.m. except around student holidays or break periods. A holiday
break shuttle provides service from Centennial Campus storage
lots to campus residence halls on the evening before classes resume
(5 - 9 p.m. - continuous loop).
Most routes operate until approximately 10 p.m. on days classes are in session. However, after 6 p.m., buses still continue to serve the same georgraphic area, but less frequently. It's always a good idea to check specific schedules.
- Route 3 Engineering, Route 6 Carter Finley and Route 7 Wolflink
Shuttle operate every day that staff and faculty report to work.
- Werewolf Service: Operates
every day that classes or exams are in session and begins at 10
p.m.. Check timetables
for exact times.
Q: Can
I get off the bus somewhere other than a posted stop?
No. To ensure the safety of riders, pedestrians and automobile
drivers, the buses can only stop at posted stops. It is especially
dangerous to run after and attempt to flag down a bus that has left
a stop and is merging with other traffic. Buses provide limited rear- view
driver vision. Urging a driver to stop after the bus is moving
is especially hazardous. Stopping at a non-posted stop also increases
the travel time and the likelihood that the bus cannot
maintain its posted schedule.
Q:
What accessibility features do the buses offer?
All our buses are equipped with wheelchair lifts; 40' buses have
the ability to "kneel;" level with pavement/curb.
Q:
Are there any mandatory stops (don't need to signal driver)?
There are no mandatory stops on any of the Wolfline routes. You
must signal the driver for the bus to make a stop. To signal the
driver, pull the cord located above the seat of the bus to activate
"Stop Requested." In the event of a malfunctioning cord,
ask the driver "Next stop please."
Q:
May I choose where to exit the bus (i.e. the front or rear)?
For safety considerations and to speed up the loading/unloading process, we ask that you exit through the rear door.
Your driver may ask you to exit out a particular door occasionally
due to a mechanical problem, or a safety concern outside the vehicle.
If this occurs, please cooperate with your bus driver.
Q:
What do I do if I left something on the bus?
Call 919-861-6960, First Transit, our bus service provider. They
will do their best to locate your lost item.
Q: What
is the coverage of the Wolfline?
The Wolfline covers an area of approximately nine square miles
in and around NC State campus.
Q:
How much does it cost to run the Wolfline?
The current budget for Fall, Spring and Summer semesters is close to 5M (includes GoPass
costs). NCSU staff salaries, Wolfline signage and Wolfline amenities,
such as bus shelters and benches are allocated from the NCSU Transportation
budget and are not funded by the student transit fee.
Q:
Can my group charter a Wolfline bus?
Yes. Depending upon availability, Wolfline buses can be chartered
for University-affiliated events. NCSU contracts out the actual
operation of the buses to a national transit service provider company.
We recommend them as your first option when investigating chartering
of buses for your event. Currently our national transit service
provider is First Transit. Contact information is: Ms. Janie
Jones, General Manager, 919-861-6960 or call the Transit Manager
at 513-7400.
Q:
How can I get a part-time job with the Wolfline?
When you work for Wolfline, you work for the national transit
service provider company hired by the University to operate Wolfline.
Call First Transit directly at 861-6960.
Q:
What are Wolfline's plans for the future?
- Working with city and regional public transit service in the
region to provide the campus community with more transit options
- Expansion of services as the University expans
- Additional benches and shelters
- Continual ridership analysis to optimize service and meet service
demand
For more information on transit on campus, contact:
Wolfline Manager
(e-mail)
or Call 515-WOLF
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