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Administrative Units’ Assessment Processes

All administrative units on campus conduct outcomes assessment of their processes and products. Administrative units are defined as those units (excluding academic programs) under the leadership of the Executive Officers. For assistance with assessment of an administrative unit, contact: Dr. Joni E. Spurlin, University Director of Assessment and Associate Director of UPA. Phone: (919) 515-6209.

Resources for Administrative Unit Assessment

Processes and definitions for NCSU administrative units

Examples of administrative units' assessment processes at other institutions

Examples of Assessment of NCSU Administrative Units

• The Academic Support Programs in the Division of Undergraduate Academic Programs (DUAP) have some administrative units such as Cooperative Education and Advising Central. These units are assessed according to processes defined by the Offiice of Assessment within DUAP and include direct and indirect assessment methodology of student learning outcomes and processes, as appropriate.

• The Department of Athletics surveys graduating athletes about their experiences with and suggestions for coaching, development, and support programs.The Academic Support Program for Student Athletes conducts additional assessments including interviews with students, advisors, and trainers.

• The Office of Equal Opportunity ongoing assessment methods include surveys and feedback mechanisms about the unit’s functions.

• The division of Extension, Engagement and Economic Development has multiple assessment processes, from assessing individual cooperative extension programs, to determining the impact of its initiatives. Documentation, such as annual reports, compact plans, strategic plans, and papers can be found on-line. Also see reports for Industrial Extension Services, Small Business and Technology Development Center and The McKimmon Center for Extension and Continuing Education. The Assessment, Contractual Education and , Partnership Development unit regularly assesses McKimmon Center’s on-going programs and facilities.

• The Finance and Business Division has ongoing assessment.  Within this division each major unit conducts assessment, for example, the Human Resources Division conducts regular assessments of its employee training and development programs. Tthe Facilities Division uses a number of methods to assess its performance including customer and project satisfaction surveys.

• The Internal Audit Department and the Office of Legal Affairs both survey their university clients regularly about their needs and the impact of department services and training.

• The units within the Division of Student Affairs assess student learning and evaluate the effectiveness of their services at all levels, using assessment processes defined by the Office of Student Affairs Planning, Assessment, Research and Retention.

• The Office of International Affairs, including the Study Abroad programs, conducts assessment through surveys from students and faculty participating in study aboard. Their assessment plan and some of their data is available online.

• The division of Research and Graduate Studies units evaluates their services and support processes using multiple methods. The Graduate School's assessment plan shows evaluation of the administrative aspects of the Graduate School.

• University Planning & Analysis regularly conducts assessment with the faculty and administrators who use the provided data and services. UPA assesses what their clients need, how they need it, and how well UPA's reports, website and services fill those needs.